Refund policy

Due to their custom nature, gift boxes are not returnable. Seasonal puzzles (Halloween, Christmas, etc.) are also not returnable. All other products may be returned within 14 days of delivery. To be eligible, items must be unused and in their original packaging (including the outer cellophane on puzzle boxes, if applicable).

Please note that shipping costs and tax are nonrefundable, and return shipping cost is the responsibility of the customer.

To request a return, email us at hello@puzzleweekend.com with your order number, the products you wish to return, and the reason for the return. We’ll respond within two business days with next steps.