Frequently Asked Questions

We’re glad you asked! Puzzle Weekend offers curated gift boxes and a hand-selected collection of puzzles that invite you to add a little more connection, beauty, and balance into your life. Read our story here!

Please fill out the form on our contact page or email us directly at hello@puzzleweekend.com.

We would love to hear from you and see if we're a good fit! Please email us at hello@puzzleweekend.com. Can't wait to connect with you!

Missing pieces are a puzzlers worst nightmare! You’ve just finished your beautiful new puzzle only to discover it’s missing a piece. No worries- we’re here to help!

After you’ve checked the area around your table, your kids’ and pets’ favorite hiding places, and confirmed with the family prankster that they aren’t playing the world’s most annoying trick on you, send us an email at hello@puzzleweekend.com so we can help.* Please include your name, order number, and two photos of the puzzle- one of the entire puzzle, and a close up of the missing piece. 

*We offer missing piece replacements for Puzzle Weekend brand puzzles only. If the missing piece is from a puzzle made by one of the other fabulous brands we carry, we will help you get in touch with the brand. All piece replacements are subject to the rules of each individual puzzle brand. 

Yep! We never include pricing on packing labels. Feel free to add a note for your recipient during checkout, and we'll add it to the packing slip.

Absolutely! Please fill out the form on our contact page or email us at hello@puzzleweekend.com and we’ll get back to you as soon as possible.

It depends on the quantity and size of the items. In most cases, we will ship everything in our custom mailer boxes. If not all items fit, we will ship both the mailer and add-ons in a larger box.

United States: Shipping is free for orders over $125. If your order is under $125, we offer Economy, Standard, and Expedited shipping options at checkout.

We do our best to process orders within 3-5 business days (often sooner!). Your delivery time will depend on the options you select during checkout.

Please note that once shipped, most orders arrive in 5-8 business days. However, larger packages and orders going to Hawaii and Alaska may take longer.

Currently, we ship to the U.S. only. We'd love to offer more international shipping in the future! Sign up for our newsletter for updates.

Due to their custom nature, gift boxes are not returnable. All other products can be returned within 14 days of delivery date. To be eligible for return, products must be unused and in their original packaging (this includes the outer cellophane of the puzzle boxes if applicable).

Please note that shipping costs and tax are nonrefundable.

To make a return, please email us at hello@puzzleweekend.com with your order number, a list of products to be returned, and the reason for the return. We'll get back to you within two business days.

We're sorry to hear that! Please email us at hello@puzzleweekend.com with your order number and a photo of the damaged product. We'll get back to you with next steps within two business days.