Frequently Asked Questions
Here you’ll find answers to the most common questions about who we are, our puzzles, shipping, and collaborations. We’ve also included tips on what to do if you ever find yourself missing a puzzle piece, so you can get back to enjoying your puzzle as quickly as possible.
About Us
What is Puzzle Weekend all about?
We’re glad you asked! Puzzle Weekend offers curated modern jigsaw puzzles that invite you to add a little more connection, beauty, and balance into your life. Read our story here!!
How can I get in touch with you?
Please fill out the form on our contact page or email us directly at hello@puzzleweekend.com.
Do you Collaborate with Artists?
We do! We receive several art submissions a week and try to reply to as many as possible. We keep every submission on file in case it becomes a good fit in the future. If your artwork aligns with our brand, please email us at hello@puzzleweekend.com with your portfolio!
Products
Help! My puzzle is missing a piece.
Missing pieces are a puzzlers worst nightmare! You’ve just finished your beautiful new puzzle only to discover it’s missing a piece. No worries, we’re here to help!
After you’ve checked the area around your table, your kids’ and pets’ favorite hiding places, and confirmed with the family prankster that they aren’t playing the world’s most annoying trick on you, send us an email at hello@puzzleweekend.com so we can help.* Please include your name, order number, and two photos of the puzzle- one of the entire puzzle, and a close up of the missing piece.
*We offer missing piece replacements for Puzzle Weekend brand puzzles only. If the missing piece is from a puzzle made by one of the other fabulous brands we carry, we will help you get in touch with the brand. All piece replacements are subject to the rules of each individual puzzle brand.
My order is a gift! Can you hide pricing on the packing label?
Yep! We never include pricing on packing labels. Feel free to add a note for your recipient during checkout, and we'll add it to the packing slip.
Shipping & Returns
How is shipping calculated?
United States: Shipping is free for orders over $150. If your order is under $150, we offer Economy and Standard shipping options at checkout
When can I expect to receive my order?
We do our best to process orders within 3-5 business days. Your delivery time will depend on the options you select during checkout.
Please note that once shipped, most orders arrive in 5-8 business days. However, larger packages and orders going to Hawaii and Alaska may take longer.
Do you ship internationally?
Currently, we ship to the U.S. only, but several international shops carry our puzzles! Reach out to us for more info on our stockists.
Do you accept returns?
Due to their custom nature, gift boxes are not returnable. Seasonal puzzles (Halloween, Christmas, etc.), used puzzles, and damaged box puzzles are also not returnable. All other products may be returned within 14 days of delivery. To be eligible, items must be unused and in their original packaging (including the outer cellophane on puzzle boxes, if applicable).
Please note that shipping costs and tax are nonrefundable, and return shipping cost is the responsibility of the customer.
To request a return, email us at hello@puzzleweekend.com with your order number, the products you wish to return, and the reason for the return. We’ll respond within two business days with next steps.
My product arrived damaged. Can you help?
We're sorry to hear that! Please email us at hello@puzzleweekend.com with your order number and a photo of the damaged product. We'll get back to you with next steps within two business days.