Frequently Asked Questions
What is Puzzle Weekend all about?
We’re glad you asked! Puzzle Weekend offers curated gift boxes and a hand-selected collection of puzzles that invite you to add a little more connection, beauty, and balance into your life. Read our story here!
My product would make the perfect addition to a Puzzle Weekend Box! Can we work together?
We would love to hear from you and see if we're a good fit! Please email us at email@example.com. Can't wait to connect with you!
My order is a gift! Can you hide pricing on the packing label?
Yep! We never include pricing on packing labels. Feel free to add a note for your recipient during checkout, and we'll add it to the packing slip.
I ordered a curated box with add-ons. Will everything be sent in one gift box?
It depends on the quantity and size of the items. In most cases, we will ship everything in our custom mailer boxes. If not all items fit, we will ship both the mailer and add-ons in a larger box.
Shipping + Returns
How is shipping calculated?
United States: Shipping is free for orders over $125. If your order is under $125, we offer Economy, Standard, and Expedited shipping options at checkout.
When can I expect to receive my order?
We do our best to process orders within 3-5 business days (often sooner!). Your delivery time will depend on the options you select during checkout.
Please note that once shipped, most orders arrive in 5-8 business days. However, larger packages and orders going to Hawaii and Alaska may take longer.
Do you ship internationally?
Currently, we ship to the U.S. only. We'd love to offer more international shipping in the future! Sign up for our newsletter for updates.
Do you accept returns?
Due to their custom nature, gift boxes are not returnable. All other products can be returned within 14 days of delivery date. To be eligible for return, products must be unused and in their original packaging (this includes the outer cellophane of the puzzle boxes if applicable).
Please note that shipping costs and tax are nonrefundable.
To make a return, please email us at firstname.lastname@example.org with your order number, a list of products to be returned, and the reason for the return. We'll get back to you within two business days.
My product arrived damaged. Can you help?
We're sorry to hear that! Please email us at email@example.com with your order number and a photo of the damaged product. We'll get back to you with next steps within two business days.